Privacy Policy
This Privacy Policy explains how Phroneos BV collects, uses, and protects your personal data when you use the services offered through Trackthemetric, available at https://www.trackthemetric.com.
1Who We Are
Phroneos BV
Enterprise number: OND NR TOE TE VOEGEN
Email: privacy@phroneos.com
Phroneos BV is responsible for processing your personal data as described in this policy.
2What Data We Collect and Why
Type of Data | Collected Via | Purpose |
---|---|---|
Name | Signup form | Identification and personalized communication |
Email address | Signup form | Communication and account management |
Company name | Signup form | Invoicing and business profiling |
Payment details | Stripe | Payment processing |
Usage data | Google Analytics 4, Hotjar | Product improvement and user experience analysis |
Technical data | Browser/device info (analytics) | Security, optimization, and debugging |
3How We Collect Your Data
- •Directly from you when you sign up or purchase a product.
- •Automatically through cookies and analytics tools:
- ◦Google Analytics 4 (IP anonymized)
- ◦Hotjar (session behavior and feedback collection)
Payment details are collected securely through Stripe.
4Legal Bases for Processing
We process your personal data based on:
- •Contractual necessity (account creation, purchases)
- •Legitimate interest (security, product improvement)
- •Consent (for cookies, marketing)
- •Legal obligation (taxation, fraud prevention)
5Sharing with Third Parties
We only share your data with third parties when necessary to provide our services:
Recipient | Purpose | Location |
---|---|---|
Stripe | Payment processing | US / EU (SCCs apply) |
Supabase | Database and authentication | EU (GDPR-compliant) |
Vercel | Hosting | US / EU (SCCs apply) |
Google Analytics | Usage analytics | US (IP anonymized, SCCs) |
Hotjar | UX analysis | EU / US (SCCs apply) |
We have signed data processing agreements (DPAs) with relevant vendors.
6International Data Transfers
Some data may be processed outside the European Economic Area (EEA), particularly in the United States. Where this occurs, we ensure appropriate safeguards, such as:
- •Standard Contractual Clauses (SCCs)
- •Technical and contractual protective measures
7Data Retention
- •Account data: kept as long as the account is active
- •Billing data: retained for 7 years (legal requirement)
- •Analytics data: retained for up to 26 months
- •Inactive accounts: deleted after 24 months of inactivity unless otherwise required
8Your Rights
Under the GDPR, you have the right to:
- •Access your data
- •Correct or delete your data
- •Restrict or object to processing
- •Data portability
- •Withdraw consent (where applicable)
You can exercise your rights by emailing us at privacy@phroneos.com. We respond within 30 days.
9Data Security
We implement appropriate technical and organizational measures to protect your data, including encryption, access control, and monitoring.
Please note that no method of transmission over the Internet is 100% secure.
10Cookies
We use functional, analytical, and tracking cookies. On your first visit, we ask for consent via a cookie banner.
More details can be found in our cookie policy.
11Children's Privacy
Our services are not intended for individuals under 16 years of age. We do not knowingly collect data from minors. If we become aware of such data, we will promptly delete it.
12Changes to This Policy
We may update this Privacy Policy from time to time. The most current version is always available at https://www.trackthemetric.com/privacy. We will notify you of material changes via email or on our website.
13Contact
Phroneos BV
Email: privacy@phroneos.com
Questions about your privacy?
We're committed to protecting your privacy. Contact us if you have any questions or concerns.
Contact Privacy Team